We, Artimex Foreign Trade & Consultancy, we focus on quality to ensure customer satisfaction and embrace the principle of continuous improvement. To achieve and maintain quality in our business processes, we adhere to the following principles:
Customer Focus: Understanding our customers’ expectations, meeting their needs, and ensuring their satisfaction is our top priority. We continuously strive to improve our services and products by considering customer feedback.
High-Quality Products: We carefully select our suppliers to deliver only high-quality products to our customers. We monitor and test product quality consistently and take necessary measures to ensure compliance with standards. We work diligently to deliver our products in the best condition, earning the trust of our customers.
Continuous Improvement: We regularly review our business processes and explore opportunities for improvement. We encourage employee participation and value their input. By making our processes efficient, enhancing quality, and minimizing errors, we aim for continuous improvement.
Compliance with Laws and Standards: We fully comply with national and international laws, regulations, and standards. We fulfill all requirements in our export and import processes and adhere to ethical principles.
Employee Engagement and Training: We encourage employee participation and raise awareness about quality matters. We support continuous training for our employees and provide opportunities for their skill development. Teamwork and communication form the foundation of a quality-oriented work culture.
We commit to continuously review and improve this quality policy to achieve our company’s quality objectives. We disseminate and implement our quality policy among our employees, ensuring its application in all our business processes.